Learning from Flickr's Co-founders on Their Way Out of Yahoo - ReadWriteWeb

Customer Service is The New Marketing One of the most important elements of Flickr’s early success was its incredible engagement with its users. Flickr management spent what might have seemed like a totally unreasonable amount of time welcoming new users to the site, participating actively and promptly in forums and highlighting the best photos uploaded. That kind of engagement can turn passing early adopters into ongoing community stakeholders and advocates. It’s something that any startup could benefit from emulating and a role we’re seeing formalized in an increasing number of companies hiring community liaisons.