Doc Searls Weblog · Getting airports and hotels out of the pay toilet business

The problem here is that the Net is seen by too many hotels and airports as a way to make money rather than to keep customers happy. That’s because it’s seen as a private business rather than a public utility. It would be better for everybody if we admitted that it’s the latter, even when private businesses provide access to it. Yes, it has costs. So do electricity, water, waste collection and road maintenance, and neither airports nor hotels charge for those — at least not Thing is, the Net is not a steady scarcity, such as parking. Nor is it simple. But making it gratis removes the billing complexities that are one of its main costs and a frequent cause of failure.